Booking & Cancellation Policies

The Vancouver Island Mountain Centre (VIMC) is a community facility designed to serve mountain sports athletes, school, youth, adult, senior, and special interest user groups as well as the general public. The Mountain Centre is a state of the art facility that provides high quality services, educational programming, meeting rooms and accommodation. Our well trained first-aid-certified staff members strive to provide safe, exciting, and rewarding outdoor, fitness and education experiences all designed to guide individuals towards the path of lifelong learning, fitness, and health.

Booking Policies

By booking with the Vancouver Island Mountain Centre your group adheres to the following:

BOOKING:

For group bookings we require 1 group lead to be the main contact and coordinator for the entire group.

A Vancouver Island Mountain Centre Membership fee of $25 applies to all accommodation and facility room bookings and is applied 1 time at booking.

A 30% deposit of your total balance and credit card details are required on all accommodation and meeting space and due at the time of booking.

The remaining or full balance is due 30 days prior to arrival date by 4pm.

Payments can be made by cheque or credit card.

A credit card is required at check-in for a damage deposit per-authorisation of one night's accommodation rate. For an exclusive booking of the facility this amounts to a $1000 damage deposit, which can be applied to the group lead or to individual rooms.

There must be at least one member in your group staying onsite for the duration of the booking that is over the age of 21.

CANCELLATION:

Cancellations must be received 30 days prior to your arrival to qualify for a full refund (minus a $75 administration fee).

Cancellation requests received within 30 days will forfeit the booking deposit.

Educational groups (club, school, etc) who are unable to ski/snowboard due to closure of Mount Washington Ski Resort up to 10 days prior to arrival. The Resort is considered open when 1 or more of the alpine lifts, 3 Nordic Trails and the Tube Park are open.

DURING YOUR STAY:

Check-in is at 4pm and checkout is at 11am. All guests must check in and register at reception, unless given alternative direction.

The group leader checking in must be 21 years of age or older staying on site the duration of the trip.

Quiet times must be adhered to from 10pm-7am. Any excessive noise violations during this time will be subject to a $100 noise penalty fee per violation that will be deducted from the damage deposit.

We do not allow guests to bring their own linens and sleeping bags.

There will be VIMC staff on site during the stay in a caretaker suite who will report any incidents to Management.

Outdoor/Sporting equipment (skis, poles, boots, bikes, etc) must be stored in the provided locked drying room on the first floor.

Costs associated with extra cleaning required due to misuse of the facility, damage or missing items will be deducted from the damage deposit based on evaluation of of the incident.

No pets are allowed in accommodation or onsite. Thank you for understanding.

Book your Accommodation, Meeting Space, Outdoor Program and Retreat today!